Privacy Policy

This policy explains what information Van Line Pro collects, how we use it, who we share it with, and the choices and rights you have. It covers the Van Line Pro iOS app, the web dashboard, and the website at vanlinepro.com (together, the "Service").

Van Line Pro is operated by Joey Childs, a sole proprietor doing business as Joey Childs Media ("Van Line Pro", "we", "us"). Questions and requests go to support@vanlinepro.com.

Who controls your information

Van Line Pro handles three kinds of information, and the answer to "who decides what happens to it" differs for each.

• Your account information. Your email address, name, role, and the details of the company you set up. We decide how we use this information, and this policy governs it.
• Customer information in a company account. When a moving company uses Van Line Pro, its team records information about the company's customers: names, contact details, addresses, inventories, photos of their belongings and homes, and signatures. The moving company decides what to record and why. For that information we act as the company's service provider (sometimes called a processor). We handle it on the company's behalf, under our Terms of Use with the company, and only to run the Service for that company. The moving company's own privacy notice governs how it uses its customers' information.
• Information in a personal account. If you use Van Line Pro to document your own move or storage, you are both the account holder and the person the records are about. We decide how we use this information, and this policy governs it.

If you are the customer of a moving company that uses Van Line Pro, see Customers of moving companies.

Information we collect

Information you give us

• Account details: email address, password, your name, and the date and version of the Terms of Use you accepted. Supabase, our authentication provider, stores your password as a one-way hash, so neither we nor anyone else can read it.
• Company details: company name, mailing address, phone number, email address, USDOT and license numbers, logo, and the header and footer text you add to your documents.
• Team details: each team member's name, role, and phone number if one is on file. When an admin invites someone from the web dashboard, the admin gives us that person's name, email address, and role.
• Move and inventory records: customer names, phone numbers, and email addresses; origin and destination addresses; move dates; order, lot, agent, and truck numbers; rooms, items, quantities, cube and weight figures, declared values, condition and location codes, and notes; the pre-existing damage, property damage, high-value, and delivery check-off forms; and signatures, stored with the signer's name and the date.
• Photos: photos you take or choose from your photo library and attach to an item, a form, or your company logo.
• Messages to us: the contents of emails you send us and our replies.

Information created as you use the Service

• LiDAR room scans. Scanning measures rooms and objects on your device. We store the measurements and the floor plan with your records. The detailed 3D mesh and the camera's spatial map stay on your device and are never uploaded.
• Map coordinates for addresses. When you pick an address from the address search, we store the map coordinates Apple returns for it with the move record. These come from the address you typed. They do not come from your device's location.
• AI results. If AI photo analysis is on, we store the suggestions it returns with the photo, and we keep a log of how your team treated each item suggestion. See AI photo analysis.
• Technical and security information. When your device or browser connects to the Service, our hosting and infrastructure providers record standard technical data: IP address, device or browser type, request times, and sign-in events. We use it to operate and secure the Service.
• Crash reports from Apple. If you have chosen in iOS Settings to share analytics with app developers, Apple may send us crash reports and aggregate usage statistics. You can turn this off at any time in iOS Settings.

Information that stays on your device

• Voice dictation. The app transcribes speech with Apple's speech recognition, set to run on the device only. Your audio never leaves your phone, and the app does not save recordings. If on-device recognition is unavailable, dictation does not work; the app does not fall back to a server.
• On-device suggestions. When AI photo analysis is off, the app can still suggest item names with Apple's on-device models. That processing happens on your phone, and nothing is sent to us or to anyone else.
• Photo metadata. The app re-encodes every photo before upload, which removes embedded metadata such as the GPS location your camera may have recorded.
• Your offline copy. The app keeps a copy of your company's records on your device so you can work without signal. It also keeps preferences, such as a saved carrier signature and truck number, on the device. Signing out or deleting your account erases the offline copy.
• Trying the app before you sign up. Anything you capture before you create an account stays on your device until you sign up.

What we don't collect

We don't use your device's location, and the app never asks for location permission. We don't collect advertising identifiers, your contacts, or health information. We don't process payments today. If we introduce paid plans, we will update this policy before we collect any payment information.

How we use information

We use information to:

• provide the Service: create, store, sync, and export inventories and signed documents, and keep a company's records available to its team on every device;
• create and secure accounts, sign you in, and keep each company's data separate from every other company's;
• run AI photo analysis when a company or personal account has turned it on;
• measure and improve how well the Service recognizes items, using the correction log and, only if you opt in, retained photos, as described below;
• answer your questions and support requests;
• send you service messages, such as confirmation codes, password resets, team invitations, and notices about changes to our terms or this policy;
• detect, investigate, and prevent fraud, abuse, and security incidents; and
• comply with the law and enforce our Terms of Use.

We don't sell personal information. We don't use it for advertising, and we don't build profiles about you. The Service makes no automated decisions that have legal or similarly significant effects on anyone. A person on your team reviews every AI suggestion before it becomes part of a record.

AI photo analysis

AI photo analysis is optional and off by default. In a company account, only an admin can turn it on. In a personal account, you control it in Settings.

When it's on. Item and room photos, LiDAR scan frames, and scan measurements go through our servers to Anthropic's Claude API. Anthropic returns suggested item names, categories, sizes, and visible pre-existing damage. Your team reviews every suggestion, and nothing is added to an inventory until a person confirms it. Anthropic's commercial terms prohibit it from training its models on this content. Anthropic keeps API inputs and outputs for a limited period under its own policies (currently 30 days by default) for safety and abuse monitoring.

The correction log. While AI analysis is on, we record each item suggestion alongside the outcome: the suggested name, category, and size, whether your team accepted, renamed, or rejected it, and the room name. The log is tied to your company, not to an individual user. We use it only to measure and improve how accurately the Service identifies items.

Keeping photos to improve recognition. This is a second setting, separate from AI analysis. It is off by default, it appears only while AI analysis is on, and turning AI analysis off turns it off too. When it's on, we keep copies of the room photos the AI analyzed, in a separate folder of your company's storage, so we can measure and improve recognition. We don't share these photos and we never use them to train third-party AI models. In a company account, these are photos of your customers' homes, so turn this on only if you have the authority to agree to it on their behalf.

When it's off. No photos or scans go to Anthropic. Photos you attach to items still sync to our cloud storage as part of your records, because the inventory needs them.

How we share information

We share information only in the ways described here.

Within your company. Everyone in a company account can see the company's move records, photos, and signatures, and the team list with each member's name, role, and phone number. Anyone who has your company's join code can join as a crew member, so share the code only with your team. Admins can change roles and remove members.

With the providers that run the Service. These companies process information on our behalf, under contracts that limit their use of it to providing their services to us:

Supabase also sends our account emails, such as confirmation codes, password resets, and team invitations.

When you choose to share. When you export an inventory PDF and send it through the share sheet, you decide who receives it. That copy is then outside our systems.

For legal reasons. We may disclose information when we believe in good faith that the law requires it, such as in response to a valid subpoena or court order, or when it is necessary to protect the rights, property, or safety of our users, the public, or us.

If our business changes hands. If we are involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that deal. The buyer must honor this policy for information collected under it, or give you notice and a choice.

We don't sell or share personal information for advertising. We have not sold personal information, or shared it for cross-context behavioral advertising, in the past 12 months, and we don't plan to. We don't knowingly sell or share the information of anyone under 16.

Cookies and tracking

The vanlinepro.com website uses no analytics, advertising, or tracking cookies, and it loads no third-party tracking scripts. When you sign in to the web dashboard, our authentication provider sets cookies that keep you signed in. Those cookies are necessary for the dashboard to work, and we don't use them for anything else.

The iOS app contains no advertising or analytics code and does not track you across other companies' apps or websites.

Because we don't track you across sites, we have nothing to switch off in response to a Do Not Track signal or a Global Privacy Control signal. If we ever begin any activity that those signals apply to, we will honor Global Privacy Control as a valid opt-out.

How long we keep information

Deleted information may remain in routine backups for a short period until those backups are replaced. We may also keep information longer when the law requires it, or to resolve a dispute or enforce our agreements.

Deleting your account

You can delete your account in the app under Settings › Delete account. If you use only the web dashboard, email us and we will delete it for you.

• If you are the only member of your company, or you have a personal account, deleting your account deletes the company and everything in it: every move record, item, photo, signature, form, correction-log entry, and retained AI photo.
• If other people remain in your company, deleting your account deletes your login and your profile. The company's records, including work you created, stay with the company, because they are the company's business records. To have company records deleted, an admin of that company can delete them or contact us.

Deletion is permanent. Download any inventory PDFs you want to keep before you delete your account.

Security

We protect information with encryption in transit, access controls that keep each company's data separate at the database level, private file storage reached only through short-lived links, and secret keys kept on our servers and never in the app. On your phone, iOS encrypts the app's offline copy with your device passcode. No system is perfectly secure. If we learn of a security incident that affects your information, we will notify you and the authorities as the law requires.

Where we process information

We and our providers store and process information in the United States. If you use the Service from outside the United States, your information is transferred to, stored, and processed in the United States, where it is subject to United States law and may be accessible to courts, law enforcement, and national security authorities there.

The Service is offered to people and businesses in the United States and Canada. It is not directed to people in the European Economic Area, the United Kingdom, or Switzerland.

Your choices and rights

Everyone who uses Van Line Pro can:

• see and correct your name in the app, and admins can update company details;
• export any inventory as a PDF at any time;
• turn AI photo analysis, and photo retention, off at any time;
• control camera, photo library, microphone, and speech recognition access in iOS Settings; and
• delete your account, as described above.

Depending on where you live, you may also have the right to know what personal information we hold about you and to receive a copy, to correct it, to delete it, and to appeal if we turn down your request. The sections below cover California, other U.S. states, and Canada.

How to make a request

Privacy requests are handled by email. Email a privacy request to support@vanlinepro.com with the subject line "Privacy request", and tell us:

• your name and the email address on your account;
• the state or province where you live; and
• what you are asking us to do.

We verify requests by matching them to the email address on the account, and we may ask for more information when a request involves sensitive information or a large amount of data. You can use an authorized agent. The agent must give us your signed permission, and we may still ask you to confirm your identity with us directly. We respond within the time the law that applies to you requires: 45 days in most U.S. states and 30 days in Canada. If we need more time, we'll tell you why. We won't treat you differently for exercising any of these rights.

Customers of moving companies

If a moving company documented your move with Van Line Pro, that company controls your inventory record, and it is the right place to send a request to see, correct, or delete it. We act on the company's instructions. If you contact us instead, we will tell you which company holds your record, if we can identify it, and help that company respond.

California residents

This section applies to California residents and supplements the rest of this policy. It explains our practices under the California Consumer Privacy Act (CCPA).

Categories we collect. In the past 12 months we have collected these categories of personal information, from the sources and for the purposes described in this policy:

We use sensitive personal information only to sign you in and secure your account. We don't use it to infer anything about you, so the right to limit its use does not apply.

Sources. You; your company and its team members; the moving companies whose teams record their customers' information; and your device, when it connects to the Service.

Disclosures. In the past 12 months we have disclosed each category above for business purposes to the service providers listed in How we share information, and within your company account. We have not sold personal information or shared it for cross-context behavioral advertising, so we don't offer a "Do Not Sell or Share" link.

Retention. See How long we keep information.

Your rights. You have the right to know what personal information we collect, use, and disclose and to get a copy of it; to delete it; to correct it; and not to be discriminated against for using these rights. To exercise them, see How to make a request. We operate online only and have a direct relationship with our users, so we accept requests by email.

Shine the Light. We don't disclose personal information to third parties for their own direct marketing purposes.

Residents of other U.S. states

Several U.S. states, including Colorado, Connecticut, Oregon, Texas, Virginia, and others, give their residents privacy rights. Depending on your state, you may have the right to confirm whether we process your personal information, to access it and get a portable copy, to correct it, and to delete it. You also have the right to opt out of the sale of personal information, targeted advertising, and profiling that produces significant effects. We do none of these things. To make a request, see How to make a request.

Appeals. If we decline your request, you can appeal. Reply to our decision with "Appeal" in the subject line. We will respond within the time your state's law requires and explain our reasons. If you disagree with the outcome, you can contact your state's attorney general.

Canadian residents

We handle the personal information of people in Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, the private-sector privacy laws of Quebec, Alberta, and British Columbia.

• Consent. By creating an account, you consent to our collection, use, and disclosure of your information as described in this policy. You can withdraw your consent at any time, subject to legal and contractual limits, by deleting your account or emailing us. Without some information we can't provide the Service.
• Transfers outside Canada. We and our providers store and process information in the United States, as described in Where we process information.
• Access and correction. You can ask to see the personal information we hold about you and ask us to correct it. We respond within 30 days.
• Moving companies in Canada. A company that records its customers' information in Van Line Pro is responsible for getting their consent and for telling them that their information will be processed in the United States.
• Our privacy contact. Joey Childs is responsible for our compliance with this policy and can be reached at support@vanlinepro.com.
• Complaints. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca. Quebec residents can also contact the Commission d'accès à l'information du Québec.

Children

You must be 18 or older to create an account. The Service is not directed to children, and we don't knowingly collect personal information from children under 13, or under 16 where local law sets that age. If we learn that we have collected information from a child, we will delete it. If you believe a child has given us personal information, email us.

Changes to this policy

We may update this policy. We will post the new version here with a new effective date. If we make a material change, we will tell account holders by email or in the app before it takes effect.

Contact us

Joey Childs, doing business as Joey Childs Media, operator of Van Line Pro

Email: support@vanlinepro.com

Website: www.vanlinepro.com