Terms of Use

These Terms of Use ("Terms") are a legal agreement between you and Joey Childs, a sole proprietor doing business as Joey Childs Media, who operates Van Line Pro ("Van Line Pro", "we", "us"). They govern your use of the Van Line Pro iOS app, the web dashboard, and the website at vanlinepro.com (together, the "Service").

You accept these Terms when you check the agreement box, create an account, or use the Service. If you use the Service for a company, you accept these Terms on the company's behalf and confirm that you have the authority to do so. In that case "you" means both you and the company. If you don't agree, don't use the Service.

Our Privacy Policy explains how we handle personal information and is part of these Terms. Please read Limitation of liability and Governing law and disputes with care, because they limit your remedies.

The Service

Van Line Pro is a tool for documenting household-goods moves. You can capture items by LiDAR scan, photo, catalog selection, or dictation; record pre-existing damage; complete move forms; collect signatures; and export inventory documents.

Van Line Pro is software. We are not a moving company, carrier, broker, freight forwarder, or insurer, and we are not affiliated with any van line. We don't give legal advice. The forms in the Service follow common industry formats, but you are responsible for making sure your paperwork, disclosures, and practices meet every law and regulation that applies to you, including the rules of the Federal Motor Carrier Safety Administration and of your state or province.

Accounts

You must be at least 18 years old to create an account. Give us accurate information and keep it current. Keep your password secure and don't share your login. Each person on a team needs their own account. You are responsible for activity under your account. Tell us right away at support@vanlinepro.com if you believe someone has used it without permission.

Company accounts and personal accounts

Company accounts. A company account belongs to the company that created it. The company's admins control it: they can invite members, share the join code, change roles, remove members, and change company settings, including AI features. Work that members create in a company account belongs to the company. Anyone who has the join code can join the company, so the company is responsible for who receives the code and for everything its members do in the Service.

Personal accounts. A personal account is for documenting your own move or storage. If you use the Service for moving work you do for others, you must use a company account.

Your content

"Your Content" means the information, photos, scans, signatures, and other material you or your team put into the Service. You keep ownership of Your Content. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display Your Content only as needed to provide, secure, and support the Service, and to measure and improve it as described in our Privacy Policy. This license ends when Your Content is deleted from the Service, except for copies in routine backups that expire on their own schedule.

You are responsible for Your Content and confirm that you have every right needed to put it in the Service. You can export your inventories as PDFs at any time.

Your customers' information

If you use a company account, you will record information about your customers, including their names, contact details, addresses, inventories, photos of their homes and belongings, and signatures ("Customer Information").

Your responsibilities. You are responsible for giving your customers any notice the law requires and for getting any consent the law requires before you record their information, photograph their property, or collect their signatures. That includes telling customers in Canada that their information will be stored and processed in the United States. You are also responsible for answering your customers' requests to see, correct, or delete their information. We will help you respond.

Our commitments. We process Customer Information on your behalf and on your instructions, which you give by using the Service as it is designed. For Customer Information, we act as your service provider under the California Consumer Privacy Act and as your processor under similar laws. We will:

• process Customer Information only to provide, secure, support, and improve the Service for you, as described in these Terms and our Privacy Policy;
• not sell or share Customer Information, and not use it for advertising;
• not retain, use, or disclose Customer Information for any purpose other than those business purposes, or outside our direct business relationship with you;
• not combine Customer Information with personal information we receive from other sources, except as the law permits;
• give Customer Information the level of privacy protection that the CCPA and other applicable privacy laws require, and tell you if we can no longer meet these obligations;
• require the providers we use to process Customer Information to follow comparable obligations; and
• let you take reasonable steps to confirm that we use Customer Information consistently with these commitments, and to stop and fix any unauthorized use.

Accuracy of your records

Inventories, condition notes, forms, and signatures you create in the Service may be relied on as official records of a shipment. You are responsible for checking every inventory, item, quantity, value, and condition note for accuracy and completeness before anyone signs it, exports it, or relies on it. When you collect signatures in the Service, you are responsible for collecting them properly and in compliance with the electronic signature laws that apply to you. We are not responsible for errors, omissions, or disputes that come from content you or your team record.

AI features

AI photo analysis is optional and off unless you turn it on. When it's on, the Service sends photos and scan data to a third-party AI provider, which suggests item names, categories, sizes, and visible pre-existing damage. AI suggestions can be wrong or incomplete. They don't replace your own inspection and professional judgment. You must review every suggestion, and the Service never adds a suggestion to a record until a person confirms it. You can turn AI photo analysis off in Settings at any time.

License to use the Service

As long as you follow these Terms, we give you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own personal use or your company's internal business. You may use the iOS app on Apple devices that you own or control, as the App Store's rules allow.

Acceptable use

You must not, and must not help anyone else to:

• use the Service for anything unlawful, fraudulent, or harmful;
• access, or try to access, another company's account, records, or data;
• put content in the Service that you have no right to use, or that infringes or violates anyone else's rights;
• get around, disable, or interfere with security, sign-in, or access controls;
• copy, modify, or create derivative works of the Service;
• reverse engineer, decompile, or disassemble the Service, or try to discover its source code, except where the law does not allow this restriction;
• sell, rent, lease, sublicense, or otherwise make the Service available to anyone outside your company;
• scrape or extract data from the Service by automated means, or introduce malware or other harmful code;
• use the Service, or anything you get from it, to build or train a competing product or service;
• impersonate anyone or misrepresent your affiliation with anyone; or
• overload, disrupt, or interfere with the Service or the systems behind it.

Intellectual property

The Service, including its software, design, text, graphics, logos, item catalogs, size and weight data, condition-code systems, and AI prompts and workflows, is owned by us or our licensors and protected by intellectual property laws. We keep all rights we don't expressly grant to you in these Terms. You may not use our name, logos, or trademarks without our written permission.

If you send us ideas or feedback, we may use them for any purpose without paying you or owing you anything.

Fees

The Service is currently free to use. We may introduce paid plans. We will publish prices on our website and give you at least 30 days' notice before any charge applies to your account, and we will never charge you unless you choose a paid plan. The price, billing, renewal, and cancellation terms for a paid plan will be shown to you before you buy. You are responsible for any taxes that apply. If you buy anything through Apple's App Store, Apple's terms govern that payment and any refund. Any promotional terms we agree with you in writing apply in addition to these Terms.

Third-party services

The Service relies on third-party services, including Apple, cloud hosting and sync providers, and, when you turn it on, an AI provider. Their availability is outside our control, and their own terms may apply to your use of them. We are not responsible for third-party services, or for websites and content we don't control.

Changes to the Service and availability

We are always improving the Service, and we may add, change, or remove features. Some features may be labeled early access or beta; they may change often and may not work as expected. The Service depends on internet connectivity for sync and cloud features, and it may be interrupted from time to time. If we decide to discontinue the Service entirely, we will give you at least 30 days' notice so you can export your records.

Suspension and termination

You can stop using the Service at any time and delete your account as described in our Privacy Policy.

We can suspend or terminate your access if you breach these Terms, if you fail to pay fees you owe, if your use creates a security or legal risk for us or others, or if the law requires it. Unless the breach is serious or the law or a security risk makes it impractical, we will give you notice first and a reasonable chance to fix the problem. If we terminate your access for any reason other than your serious breach, we will give you 30 days to export your records.

Sections that by their nature should continue after termination will continue, including those on your content, intellectual property, fees owed, disclaimers, limitation of liability, indemnity, and disputes.

Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't promise that the Service will be uninterrupted, secure, or error-free, that data will never be lost, that AI suggestions will be accurate, or that a document created with the Service will satisfy any legal requirement or hold up in any claim or dispute. Keep your own copies of the records that matter to you.

Limitation of liability

To the fullest extent the law allows:

• we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, even if we were told such damages were possible; and
• our total liability for all claims arising out of or related to the Service or these Terms is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or US$100.

These limits apply to every theory of liability and are a fundamental part of the bargain between us. Some jurisdictions don't allow certain of these limits, so they apply to you only as far as your local law allows.

Indemnity

You will defend, indemnify, and hold harmless Joey Childs, Joey Childs Media, Van Line Pro, and their employees and agents from any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising out of Your Content; claims by your customers about inventories, forms, or signatures you or your team created; your breach of these Terms; or your violation of any law or anyone else's rights.

Apple App Store terms

If you downloaded the iOS app from Apple's App Store, these terms also apply:

• These Terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content.
• Your license to use the app is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
• We, not Apple, are responsible for providing any maintenance and support for the app. Apple has no obligation to provide maintenance or support.
• If the app fails to conform to any warranty that applies, you may notify Apple, and Apple will refund any purchase price you paid for the app. To the maximum extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
• If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling, and discharging that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use the app, such as your wireless carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

Send questions, complaints, and claims about the app to us using the details in Contact us.

Governing law and disputes

These Terms are governed by the laws of the State of California and the federal laws of the United States, without regard to conflict-of-laws rules.

Before filing a claim, you agree to email us at support@vanlinepro.com and try to resolve the dispute informally for at least 30 days. If we can't resolve it, you and we agree that the state and federal courts located in Santa Clara County, California have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, and you consent to their personal jurisdiction. Either of us may bring an individual claim in small claims court instead, if it qualifies.

If you are a consumer, nothing in these Terms takes away rights you have under the laws of the place where you live that cannot be waived by contract, including the consumer protection laws of your province if you live in Canada.

Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date. If a change is material, we will tell account holders by email or in the app at least 30 days before it takes effect, unless the change is required by law or addresses a security issue, in which case it may take effect sooner. If you keep using the Service after a change takes effect, you accept the updated Terms. If you don't agree, stop using the Service and delete your account.

Electronic communications

You agree that we may send you notices, agreements, and other communications electronically, by email or in the app, and that they satisfy any legal requirement that they be in writing.

General

These Terms and our Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreements about it. If a court finds any provision unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate. Neither of us is liable for delays or failures caused by events beyond our reasonable control. Except for Apple, as described above, these Terms create no third-party beneficiaries.

Contact us

Joey Childs, doing business as Joey Childs Media, operator of Van Line Pro

Mail: 500 W Hamilton Ave #110187, Campbell, CA 95011

Email: support@vanlinepro.com

Website: www.vanlinepro.com