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Van Line Pro

Create your account

Sign up with your work email and a password, then enter the 6-digit code we email you to confirm it.

Everyone who uses Van Line Pro has their own account, tied to a work email. You create the account first, confirm it with an emailed code, then create or join a company. This article covers just the account step.

Before you start

  • Use a real work email you can check right now. We email a confirmation code to it, and you need that code to finish.
  • Have your password ready: it must be at least 8 characters.

Steps

  1. Open the app. On the signed-out screen, tap the Create account segment at the top of the card (the other segment is Sign in). The card title changes to Create your account.

  2. In Work email, enter your address. The field placeholder shows "you@company.com".

  3. In Password, enter a password. The field placeholder reads "At least 8 characters".

  4. Tap the checkbox next to "I have read and agree to be bound by the Terms of Service." Tapping the Terms of Service link opens the full terms in a sheet; tap Done to close it.

  5. Tap Create account.

    Note: The Create account button stays disabled until your email contains an "@", your password is at least 8 characters, and the Terms checkbox is checked.

Result: The screen changes to Confirm your email, and we send a 6-digit code to the address you entered.

Confirm your email

  1. On the Confirm your email screen, the app tells you: "We emailed a 6-digit code to [your address]. Enter it to finish creating your account."

  2. Open that email and copy the 6-digit code.

  3. Enter it in the Confirmation code field (placeholder "6-digit code").

  4. Tap Confirm & continue.

Result: Your account is confirmed and you move on to the next step, creating or joining a company. See Create or join a company.

If the code doesn't arrive

Below the confirm button are two options:

  • Resend code sends a fresh code to the same address.
  • Use a different email takes you back to the Create account screen so you can start over with another address.

Good to know

  • Your role comes from the company, not sign-up. Creating an account doesn't make you an admin. Whoever creates the company becomes its admin; people who join with a code are crew. See Create or join a company.
  • One account per person. Don't share a login across a crew. Each person signs up with their own email, then joins the same company.

Common mistakes

  • Skipping the Terms checkbox. The Create account button won't light up until it's checked.
  • A password under 8 characters. The button stays disabled, and if the server rejects it you'll see "Use at least 8 characters for your password."
  • Typo in the email. The code goes to whatever address you typed. If nothing arrives, tap Use a different email and re-enter it.

Troubleshooting

  • "An account with that email already exists. Try signing in instead." — you already have an account. Switch to the Sign in segment and sign in, or use Forgot password? if you don't remember your password. See Sign in and reset your password.
  • "Use at least 8 characters for your password." — your password is too short. Enter a longer one and tap Create account again.
  • "That code isn't right or has expired. Check the latest email or send a new code." — the code was mistyped or timed out. Enter the newest code from your inbox, or tap Resend code for a fresh one.

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